The Rose & Crown, Henley-on-Thames

Our rating: FAP Rating 3 - Click for an explanation of our ratings      User rating: Not rated yet! - Click for an explanation of our ratings   (2 reviews)
The Rose & Crown in Henley-on-Thames awaiting image
FancyaPint?'s review...
FAP Rating 3 - Click for an explanation of our ratings
The Rose and Crown is an old school local's boozer of the kind we have a soft spot for here at Fancyapint?. It's the kind of pub you know is not going to carry on like this for much longer in these spreadsheet-driven times. The place will inevitably get refurbished, when the old management moves on. In the meantime, what you get is a quaint little pub, populated with a bunch of locals who know everyone else in the place, drink pints and pink gins and don't seem to mind when strangers (ie us) turn up. The walls are decorated with all sort of celebrity memorabilia (mainly signed pictures - a lot of boxing ones) and there's a homely atmosphere about the place. The beer's good, the food is genuine, honest pub grub and the service, fast and friendly. Enjoy it while you can.
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Reviews (1)
14 Oct 2008
Not rated yet! - Click for an explanation of our ratings
What a BIG disappointment the Rose and Crown was last Sunday. One waitress was rushed off her feet and when our food arrived over an hour after we'd ordered it, and just as we were about to stand up and leave, we asked if she was working alone. She informed us that the manager was also working... who'd have known? There was no sign of her taking orders, delivering food to tables or pulling a pint. All this was left to one poor, overworked girl who was doing her very best.

We asked to see the manager and when she came over to ask if everything was alright, it turned out she was a woman we'd thought was a customer because she'd been swanning about the place showing off her baby. We told her the bar was understaffed and how long we'd waited for our meal and asked if there was only one member of staff on duty. She replied "No, I'm working as well, but I have to look after my son." She was unapologetic and her tone was defensive, bordering on agressive - not the best way to treat your customers. She was not prepared to make amends in any way or even understand why we might have been upset so we left our untouched food on the table, paid for our drinks and left. If this woman thinks she can run a business like this, she should seriously think again.

Contact details
56 New Street, Henley-on-Thames, Henley-on-Thames, Oxfordshire, RG9 2BT
01491 578 376

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