21 Mar 2010
Looking for somewhere to eat this Sunday lunchtime we stumbled across this pub. Nice welcome, sat down, menus brought, drinks orders taken, then food orders, all by a nice waiter. Three soups, three main courses. Over half and hour later three mushroom on toast starters arrived, not what was ordered. Many apologies (the buttons on the till are close together apparently and mistakes, as we all know happen)the waiter went to take the incorrect starter away but not wanting another long wait, two of our party accepted this wrong order instead and as our waiter was very apologetic and said we wouldn't be charged for them we were still happy -ish. Sadly my soup took another ten minutes to arrive which didn't bode well, but again apologies from the staff, a different member this time. Within a minute of finishing my soup the main courses were on the table, not ideal, but as we'd now been here nearly an hour we ate. The food was good. Coffee and one dessert was ordered (although they ran out of ice cream) and despite the shaky nature of everything we were happy. Eventually our original waiter (who had vanished after the starters)re appeared and I asked for the bill. After another wait, when he did bring it the starters were all there. I reminded him he'd told us we wouldn't be charged. Again apologies, he took it away and came back five minutes later saying his manager has said he would only offer the coffees to be removed, not the wrong starters. I asked to see him. We were kept waiting a further ten minutes - ignored - after which the manager - and I feel this is were half the problems lie in this place - came to tell us rudely that we would have to pay for everything but the coffee. We informed him (the waiter had gone by now)of the poor service and the long wait, and were subject to more rudeness from him, saying we hadn't waited that long, that we accepted the wrong starters, and that they were very busy anyway and sadly it turned into a full scale row. Eventually I threatened not to pay anything and, after more unpleasantness the items were removed. I paid the bill, was given more of the managers lip, we suggested that the 'manager' wash his greasy long hair and we left, and as we did were told to "piss off".
Needless to say, we wont be visiting again.
Review: 11 out of 13 people found this review helpful