Prince of Wales, Covent Garden

Our rating: FAP Rating 2 - Click for an explanation of our ratings      User rating: Not rated yet! - Click for an explanation of our ratings   (3 reviews)
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FancyaPint?'s review...
FAP Rating 2 - Click for an explanation of our ratings
Big pub, stripped floor, wooden furniture: pretty standard stuff really. This is one of the old T&J Bernard pubs which didn't quite relaunch itself in the olde worlde style of others in the chain and consequently it's not the cosiest place you'll ever encounter. The food menu is familiar to anyone whose eaten in these pubs (basic, mid priced pub grub, but hit and miss on quality) but there's a decent selection of ales on and some vestiges of older, more characterful decor. Popular with the after work crew, along with those off to Theatreland, the crowds can ebb and flow here; if it's not to your liking, there are no shortage of pubs in the area.
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Reviews (1)
01 Jun 2010
Not rated yet! - Click for an explanation of our ratings
A letter I recently sent, and to which I received no response:

I am writing to complain about the service we received at the Prince of Wales yesterday.

My mother and I visited the pub for an early evening meal at about 5pm as she was flying to work abroad from Heathrow later that evening. The pub and its atmosphere were initially very welcoming which is why we chose it. We placed an order of two starters (chicken skewers and garlic mushrooms) and one cheeseburger, along with one bottle of wine. The food arrived quickly, but it was clear from the outset that the mushrooms were not going to be a success. They barely looked liked mushrooms in the form in which they were presented and not only tasted disgusting, but also had no hint of garlic. My mum, who was having both of the starters, persevered with the chicken which, although rubbery, was at least edible. However, just before she had finished she found a large piece of plastic right in the middle of the food. At this point she took the plastic out and continued to pick at the remainder (albeit apprehensively) because she was still extremely hungry.

The waiter soon came to take away our food and when he did I politely enquired whether it would be possible to refund the cost of the skewers from the bill as we'd found the plastic in the middle of the dish. The waiter's initial reaction was to snatch the piece of plastic out of my hand and storm off without a word. He came back shortly and said 'what you should have done is complained as soon as you found it'. I explained that she had only found it towards the end of her meal so we had waited for me to finish my burger (which was perfectly adequate) before pointing it out, so as not to ruin the meal completely. He simply repeated that we should have told someone earlier. I calmly said that I did not want an argument but if he was not prepared to refund us the cost of the dish, then I would write to the manager to explain what had happened. At this point, he seemed to erupt - he said 'There's no need to cause a scene' (which neither of us felt I was doing) and then stormed off again, saying that he would refund us the money. Eventually he also said that this would be done 'with apologies'. He hardly came across as apologetic, but I simply thanked him and left it at that.

Shortly afterwards, my mum went to pay the bill at the bar. The chicken had been taken off the bill, for which we were grateful. As far as we were concerned, the matter was closed. However, all of a sudden the same initial waiter interrupted the barman who was putting our payment through the till and took my mum's card away, for no obvious reason. It was not clear what the issue was, and nor was it ever explained to us why this was necessary. It was evident that the two members of staff were having an argument - right in front of us - although we could not get to the bottom of what it was about. Eventually, the initial waiter went to the till to clear the payment (again, for no obvious reason) and continued to repeat to us that we should have said something earlier and didn't deserve a refund, which hardly seemed necessary after the refund had been granted.

The fact that we found plastic in the food was obviously unacceptable. However, a simple apology would have placated us. As it stood, instead, the waiter continued to make sniping and sarcastic remarks which we considered far more offensive than the initial issue. Unless we receive an adequate apology, I will not hesitate in repeating these details on every review website I can find.

I look forward to hearing from you.
Reviews (1)
06 May 2010
Not rated yet! - Click for an explanation of our ratings
This pub in conveniently located for the nearby theatres and often a bit quieter than the nearby Freemasons. It has a reasonable selection of beers and the service was quick. Unfortunately when I visited last time I was served two short measures of London Pride then not given the right change. I immediately queried it but the barman walked off and when I raised it with the manager on duty, he was disinterested in helping. I haven't had such issues in the past at this pub in fairness, but I will not go back.

Contact details
150-151 Drury Lane, Covent Garden, London, WC2B 5TB
0207 240 9935

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