The Masons Arms, Regent's Park

Our rating: FAP Rating 4 - Click for an explanation of our ratings      User rating: Community Rating 2 - Click for an explanation of our ratings   (3 reviews)
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FancyaPint?'s review...
FAP Rating 4 - Click for an explanation of our ratings
Tucked away, in a quiet spot, quite close to Great Portland Street tube station, the Masons Arms is a smart, well-kept pub. The beer on the three hand pumps is excellent, there's a good range of other beers, wines and spirits and there's decent (and pretty cheap) Thai food if you're feeling peckish. It can be quiet here in the afternoon, but things pick up in the evening, when people from the surrounding offices, or on their way out for an evening on the town, pop in and meet up for a pint and a chat. The service is friendly, polite and attentive and there are usually plenty of staff on hand to cope with the demand, when there's a rush - which happens periodically. We've known The Mason's Arms for a good long time and it's been a steadfast favourite. It's a pub that reliably goes about its business, without fuss or fanfare, providing drink and food for anyone and everyone in smart, well-maintained, relaxed surroundings. A simple formula and a template you think many would follow, but, alas, it's something that's all too rare.
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Reviews (1)
19 Oct 2014
Rating 0 - Click for an explanation of our ratings
Work in this area for a long time and i could consider my colleagues and I regulars customer of this pub. All i can say is that from the beginning we just went there because it was close to work and not because of the service. Is not that the staff does not give you a smile when you spend your money in their place is just that they are rude and does not treat people "customer" like they should do it. I work in hospitality too and the first thing I've learn is the meant of customer service and for me and i think for everyone that like to go out,for dinner,for drinks or just for a catch up with friends is been helpful,friendly,polite and professional. The staff does not have anything similar to that. Its a same but just thinking if i will be back.
Reviews (33)
01 Jun 2013
Rating 3 - Click for an explanation of our ratings
This one is worth a visit and we have high standards.

Contact details
8 Devonshire Street, Regent's Park, London, W1W 5EA
020 7580 6501

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